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IT Service Management (ITSM) in ServiceNow

What is IT Service Management (ITSM)? Classification of IT Services ITSM is a concept that involves delivery of IT services to customers and users. The lifecycle of IT services starts with strategy and continues through design, transition, and operation. Once in operation, continual service improvement is critical not only to the ongoing health of IT services, but also to support the changing, expanding, and simplification of business processes.


Motivation During COVID Crisis

During COVID crisis keeping the motivation of team members especially being in the startup phase where physical meetings and motivating incentives were absent was really a challenging factor for us to meet our deadlines.


How I become Scrum master in company ?

Hello, after I pass test on Scrum Master and I already work in IT company and I know we are looking for scrum master, because we are switching to Agile - How I convince company I am right guy for that, but without any experience .


Scrum in Automotive

It is possible (or common) apply Scrum or any agile on long time project (2+ years) with high security level ? For example automotive project, where is common low level programming language (hardware level) and lots of testing ? Do you have any experience with this type of projects ?


Key competencies for students

As experienced managers, what do you see as the 3 most important skills which young people should work on or develop? Would it be possible to attach some interesting websites or materials, that are related?

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