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Lesson
25

ITIL 4 framework

ITIL, formerly known as the Information Technology Infrastructure Library, is the world’s most popular framework for IT service management (ITSM). Used across virtually every industry from technology to animation, ITIL is designed to help users align their IT services and business requirements, creating an atmosphere of continual service improvement that will ensure they can deliver the best end-products and services possible.

Lesson
30

Pygmallion effect or reason for managing your expectations

According to Ovidius, Pygmallion was a Cypriot sculptor, who fell in love with an ivory woman statue he carved. The goddess Aphrodite appreciated his love and offerings and changed the statue to a real woman. Pygmallion then married her and they had a daughter. So much for the history or mythology, now let's go back to management. The phenomenon called Pygmalion effect says that others' expectations from a person are affecting that person's performance.

Lesson
15

Hiring and developing young managers

It is known that currently there is generally a shortage of skilled workforce for positions such as: manager, SCRUM Master, programmer, analyst, and others. One of the ways is to look for managerial talents amongst the students during their university studies. The question is which competencies are given to the personality of a young person and which competencies may be developed later in the process.

Lesson
15

Manage Project Value

Companies face challenges around business opportunities and their value. They struggle to identify the “right” project managers within their organizations who possess the rare mix of business and project management skills.

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