ITIL, formerly known as the Information Technology Infrastructure Library, is the world’s most popular framework for IT service management (ITSM). Used across virtually every industry from technology to animation, ITIL is designed to help users align their IT services and business requirements, creating an atmosphere of continual service improvement that will ensure they can deliver the best end-products and services possible.
Creating value for customer is the central theme within new ITIL 4 framework.
Follow 4 dimensions of service management ( 1. Organization and people, 2. Information and technology, 3. Partners and suppliers, 4. Value streams and processes. Customer feedback is crucial for success.