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Lesson
10

IT Service Management (ITSM) in ServiceNow

What is IT Service Management (ITSM)? Classification of IT Services ITSM is a concept that involves delivery of IT services to customers and users. The lifecycle of IT services starts with strategy and continues through design, transition, and operation. Once in operation, continual service improvement is critical not only to the ongoing health of IT services, but also to support the changing, expanding, and simplification of business processes.

Lesson
5

Project origination

Project origination is a group of processes, beginning through perceiving the necessity to solve some problem or to use some opportunity of the permanent organization and ending through the decision to include or not to include the project to the portfolio of projects and programs of the permanent or-ganization.

Lesson
15

Bottom-up estimating

The project managers confident in their experience with similar projects are often using top-down estimating based on analogous projects. The problems arise if the results need to be adjusted to a new project. The bottom-up estimating leads to greater accuracy.

Lesson
25

Integrated Master Plan

Integrated Master Plan (IMP) is an event-based, top level plan, consisting of a hierarchy of program events. It provides assistance in the scheduling of work efforts in complex materiel acquisitions.

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