MANAGERPORT®: Your harbor of professional management growth
Join the community. Share your wisdom - lessons Lesson or link Link or a question Question .

IT Service Management (ITSM) in ServiceNow

What is IT Service Management (ITSM)? Classification of IT Services ITSM is a concept that involves delivery of IT services to customers and users. The lifecycle of IT services starts with strategy and continues through design, transition, and operation. Once in operation, continual service improvement is critical not only to the ongoing health of IT services, but also to support the changing, expanding, and simplification of business processes.


Project origination

Project origination is a group of processes, beginning through perceiving the necessity to solve some problem or to use some opportunity of the permanent organization and ending through the decision to include or not to include the project to the portfolio of projects and programs of the permanent or-ganization.


Bottom-up estimating

The project managers confident in their experience with similar projects are often using top-down estimating based on analogous projects. The problems arise if the results need to be adjusted to a new project. The bottom-up estimating leads to greater accuracy.

Forgot Password?

Don’t have account? Register here!

Please read the Terms of Use and Privacy Notice

User Agreement:
Check here to indicate that you have

We have sent an email with a confirmation link to your email address. In order to complete the registration, please click the confirmation link.

The link expires within the next 14 days.

Please check, whether the email is in the junk folder, since confirmation mails with backlinks are sometimes classified as spam.

Please press the button.
Save All Changes.