How do you identify a project management methodology or process that is over-engineered? How do you draw the line to minimize time/effort wasted on building a tool or process that may be unnecessary?

About 15 years ago I was a young soldier, serving in the Israeli navy. After spending a weekend at my grandparent’s house in the city of Nazareth, I was waiting at the bus station to travel back home to Tel Aviv. An old lady from a different community was sitting next to me and just like that, we started talking. Although we were neighbors, I knew very little about her culture and language. We talked for a few moments until the bus arrived. And right before I got on the bus, the old lady asked me to stay. “Let's talk a little longer,” she said, and I decided to stay and wait for the next bus, Later on that evening when I arrived home I watched the news and saw that the bus that I was supposed to go on had been bombed during a terrorist attack. That day I realized that the voices of peace are not being heard in our news, but they can be heard if we simply listen. You see, a small conversation between two women had the power to save our lives. While the world heard the news, they heard a story about those who died, I heard a story about those who are living. This experience paved my desire to seek out and share the untold stories. In my work, I am a communication skills trainer and storytelling coach. For the last 15 years, I have made it my mission to guide and inspire agents of change; managers and organizational leaders and help them to make better results.

Have you ever wondered what the "best bang for the buck" agility would look like in a team? Recently, I've been faced with a challenging task of bringing a unit of 70 independent IT squads to a reasonable level of agility in less than a year. It's worth mentioning that most of them had no serious practical experience with the framework. A fast, straightforward, and scalable approach was needed.

Implementing a CX strategy is challenging.

Developing customer-facing practice among employees