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CX strategy
Implementing a CX strategy is challenging.
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CX delivery – the crucial role of employees
Developing customer-facing practice among employees
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Things I learned about leadership
I sometimes get asked about lessons I have learned as a leader
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Managing the human error within project
Perhaps all PMs know already that: a call or a long mail received, informing the PM that one of the project team members caused a critical issue on Production system that has very high impact.
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Project cost estimation for Sales opportunity
PM receives an request from Sales to estimate the future project cost based on very vague scope definition / unspecified schedule / unclear customer requirements. Still the requirement is to provide it on short notice as project cost estimation is essential for ongoing opportunity.