Have you ever wondered what the "best bang for the buck" agility would look like in a team? Recently, I've been faced with a challenging task of bringing a unit of 70 independent IT squads to a reasonable level of agility in less than a year. It's worth mentioning that most of them had no serious practical experience with the framework. A fast, straightforward, and scalable approach was needed.

Implementing a CX strategy is challenging.

Developing customer-facing practice among employees

I sometimes get asked about lessons I have learned as a leader

Perhaps all PMs know already that: a call or a long mail received, informing the PM that one of the project team members caused a critical issue on Production system that has very high impact.