Communication competence is the ability to relate to others with accuracy, clarity, comprehensibility, coherence, expertise, effectiveness and appropriateness. It is a measure of determining to what extent the goals of interaction are achieved.
There are six criteria to evaluate this commpetence.The criteria include - adaptability, conversational -involvement, conversational-management, empathy, effectiveness, and appropriateness
To understand whether appropriate communication has been perceived, it is vital to obtain competence evaluations from the standpoint of both communicators and interested observers. Effective feedback is inevitable.