We are currently fully facing the COVID-19 pandemic and trying to overcome the obstacles that this time brings to our companies and organizations. What could this situation tell us? Could we have been better prepared as managers on operational level?
The impact of the pandemic is evident at all managerial levels. Each level of management can learn lessons from the present, which can help after the crisis. As a manager on operational level we should have asked following questions. Find out whether you have done enough to eliminate the impact of the COVID - 19 crisis on your business.
Does our managerial approach at the operational level motivate independent thinking, openness and creativity? How many business ideas (new services, modified services, market expansion, another customer group, ...) generated our team in the previous 6 months, in the last year? Do we communicate the assigned tasks clearly together with the expected quality requests? Do we know and motivate key experts in our team? Do we have secure and usable technical online tools and do we used them on daily basis? Do we have enough key experts on our team? Are we ready to effectively communicate in the event of a crisis without creating pressure on employees?