ITIL 4 emphasis on value

Success Problem

ITIL 4 moves away from an emphasis on IT delivering services to, often times, internal business customers to a focus on IT, along with all other areas of an organization, coming together to rapidly deliver valuable products and services to customers.

Impact

ITIL 4 introduces Service Value Chain (VC) which consists of following phases: Plan, Improve, Engage, Design and Transition, Obtain/Build and Deliver and Support.

Recommendation

The central element of service value system is the Service Value Chain, an operating model which outlines the key activities required to respond to demand and facilitate value creation through the creation and management of products and services.

Category

• Strategy & Transformation