Just as feelings are important in rapid decision-making, so is empathy important to success in leadership. One CEO is quoted as saying, “if you really want to get the best out of people, you have to really hear them and they have to feel like they have been really heard.”

What is IT Service Management (ITSM)? Classification of IT Services ITSM is a concept that involves delivery of IT services to customers and users. The lifecycle of IT services starts with strategy and continues through design, transition, and operation. Once in operation, continual service improvement is critical not only to the ongoing health of IT services, but also to support the changing, expanding, and simplification of business processes.

Current time of home office and online meetings together with fast development of IT and AI technologies brings new perspectives to cybersecurity. Recent global events have upended our lives and serve as the foundations for better understanding information security of today and future. How can we ensure our data and processes will remain safe?

We negotiate more frequently than we probably think. Not only at work, but also in our private life. With a sales person when buying something valuable like a car or a house. With our partner, children. The negotiation result strongly depends on the quality of preparation and BATNA is something we definitely want to know before starting any negotiation.

Coaching undoubtely is a very efficient method for development of both individualas and teams. In the context management we often may get a questions: 1. If/how a good Manager should use Coaching or 2. If a good Manager should also be a Coach.

We all make assumptions. Wrong assumptions can have devastating impact not only on a project but also in other areas of our life.

During second wave of COVID-19 in India, the situation was really harsh. Especially it was very hard for engaging medical workers. It was the time when most of the people wanted to take a leave from the company. Scheduling all the healthy employees and outsourcing to some medical volunteers is what worked for us.

We give a single side vertical labeling machine to a company at vidisha city in Madhya Pradesh. There a problem occurs, the product quality was not good so the label could not stick at the place. So after some arrangement in machine program, it got smoothly running and production came quickly.

Culture of Health for Business (CoH4B) places health and wellbeing centre stage in projects, enabling healthier choices. CoH4B is both the ‘way we do things around here’ and a way forward. It means creating a context of complete physical, mental and social wellbeing, integrating ethical, financial and, naturally, environmental aspects. It concerns quality of life and optimising potential.

The key part of defining the task is establishing the success criteria – by which we shall know whether we are achieving the objective or at least making progress in its general direction.