11
Positive Stakeholder Management
Manager successfully directed and communicated with stakeholders of what project or process plans, actions and benefits will be.
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11
Stakeholder management
We delivered information system for a production line. Part of delivery was also an application for users in production. Analysis and high level design was approved by the customer representatives. At the beginning of implementation phase we have found out, that the application for users will not well match the user's needs (a foreman of production line was very critical). We relied on the information we got from customer's bosses, but it was not sufficient.
10
Power and interests
The individual’s recognition and understanding of informal personal and group interests and the resulting politics and use of power