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Lesson
13

Feasible scope

we had to deliver a product, whose development was not finished yet and delivery processes not set. Customer was informed about possible short delay. After long delay the new product was finally ready, but there was found limited possibilities to run.

Lesson
15

Unclear scope

The preparation of new project has started before signing of contract. Unfortunately the contract was not signed, sales and customer decided to make only an addendum to the existing service contract instead. Contract documents were elaborated well, but were not valid, thus the addendum was too short and vague.

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