20
CX delivery – the crucial role of employees
Developing customer-facing practice among employees
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20
Don't forget your Stakeholders
In most of the projects we focus too much on the tasks to fulfill and the goals we have to achieve. As good project managers we have learned that well defined goals are those that are under our control. But the project's environment is heavily competing who realy decides about success of fail of the project.
5
The Client does not Like what the Manager Created
The project does not fitt in with the client’s overall strategic vision.
5
Stakeholders Analysis
Why is the project stakeholders analysis important?
15
Product availability for client
Imagine you have during the year couple of situations where the system/Product you provided to client is not available for use, i.e. client is not able to use it.
25
Unprepared stakeholders
The stakeholders are not prepared for some disruptions in their organisations and private life, following the implementation of the project results.
11
Governance, structure and processes.
Poor analysis of the animosities against project. Detracting the protests of the project opponents.
6
Title: Unknown attitudes and expectations of stakeholders
Unknown attitudes and expectations of all relevant project stakeholders
11
Positive Stakeholder Management
Manager successfully directed and communicated with stakeholders of what project or process plans, actions and benefits will be.
11
Stakeholder management
We delivered information system for a production line. Part of delivery was also an application for users in production. Analysis and high level design was approved by the customer representatives. At the beginning of implementation phase we have found out, that the application for users will not well match the user's needs (a foreman of production line was very critical). We relied on the information we got from customer's bosses, but it was not sufficient.