Developing customer-facing practice among employees
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In most of the projects we focus too much on the tasks to fulfill and the goals we have to achieve. As good project managers we have learned that well defined goals are those that are under our control. But the project's environment is heavily competing who realy decides about success of fail of the project.
The project does not fitt in with the client’s overall strategic vision.
Why is the project stakeholders analysis important?
Imagine you have during the year couple of situations where the system/Product you provided to client is not available for use, i.e. client is not able to use it.
The stakeholders are not prepared for some disruptions in their organisations and private life, following the implementation of the project results.
Poor analysis of the animosities against project. Detracting the protests of the project opponents.
Unknown attitudes and expectations of all relevant project stakeholders
Manager successfully directed and communicated with stakeholders of what project or process plans, actions and benefits will be.
We delivered information system for a production line. Part of delivery was also an application for users in production. Analysis and high level design was approved by the customer representatives. At the beginning of implementation phase we have found out, that the application for users will not well match the user's needs (a foreman of production line was very critical). We relied on the information we got from customer's bosses, but it was not sufficient.